Effective Date: [28-09-2025]

At Surjo.Shop, we value our customers and strive to provide authentic, high-quality digital products. Since our products are delivered electronically and activated instantly, we maintain a strict but fair Refund and Returns Policy. Please read carefully before making a purchase.

1. Digital Product Nature

  • All products sold on Surjo.Shop are digital goods (accounts, licenses, subscriptions, and files).

  • Once delivered/activated, they cannot be returned like physical products.

2. Refund Eligibility

You may request a refund under the following conditions:

  • You received the wrong product or package by mistake.

  • The product/account/license provided is not working and our support team is unable to resolve the issue.

  • Duplicate payment or accidental overcharge.

Refunds will not be provided for:

  • Change of mind after purchase.

  • Failure to use the product due to lack of technical knowledge.

  • Issues caused by customer-side misuse or violation of product terms.

3. Replacement Policy

In most cases, instead of refunds, we provide free replacement if:

  • The account credentials are not working.

  • The subscription expires earlier than promised.

  • Download links/files are corrupted or inaccessible.

4. Refund Method & Timeframe

  • Approved refunds will be processed via the same payment method used during purchase.

  • It may take 3–7 business days depending on your bank/payment provider.

5. How to Request a Refund/Replacement

To request a refund or replacement, please contact us with:

  • Your order ID / payment proof

  • A clear description of the issue

  • Screenshots (if applicable)

📞 Phone & WhatsApp: +8801839073246
🌐 Website: www.surjo.shop

6. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be effective immediately once posted on this page.

⚡ Surjo.Shop – Your Trusted Digital Product Marketplace