⚖️ Terms & Conditions of Surjo.shop
Effective Date: [01-04-2025]
Last Updated: [05-04-2025]
Welcome to Surjo – your trusted online wholesale marketplace. By accessing or using the website www.surjo.shop (“Website”, “Platform”, or “Service”), you agree to comply with and be bound by the following Terms & Conditions (“Terms”). Please read them carefully before registering, browsing, or making any transactions on the site.
These Terms apply to all users of the website, including those who visit as guests and those who register and subscribe as members.
1. Acceptance of Terms
By accessing this website, registering an account, or subscribing for membership, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree to these terms, you may not use our services.
2. Business Model – Wholesale Only
Surjo operates exclusively as a wholesale e-commerce platform. Our services are designed for businesses, retailers, resellers, and entrepreneurs who purchase goods in bulk.
- We do not sell products in retail quantities.
- Minimum order quantities (MOQs) may apply to each category or product.
- Our pricing and services are intended for business-to-business (B2B) transactions only.
3. Membership and Registration
To access product pricing and place wholesale orders, users must complete the registration process and pay a membership subscription fee.
3.1 Registration Requirements:
- Full name, valid email address, mobile number
- Business name (optional but recommended)
- Payment for membership using our approved gateways
3.2 Membership Terms:
- Membership grants access to wholesale prices, discounts, and exclusive deals.
- The subscription fee is a one-time, non-refundable payment, unless otherwise stated.
- Surjo reserves the right to approve or reject any registration request without prior notice.
3.3 Account Responsibilities:
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree not to share access with others or misuse your membership in any way.
- Surjo is not responsible for unauthorized access due to user negligence.
4. Pricing and Product Availability
- Product prices are hidden from non-members.
- Prices may vary based on quantity, availability, and market conditions.
- Surjo reserves the right to change product prices at any time without notice.
- Product availability is subject to stock and may change frequently.
5. Orders and Payments
5.1 Placing Orders:
- Orders can only be placed by registered and approved members.
- Orders are processed only after full payment is confirmed.
- A minimum quantity may be required for each order.
5.2 Payment:
- All payments must be made through secure and approved payment gateways.
- We do not accept Cash on Delivery (COD).
- Surjo is not responsible for payment failures due to third-party systems.
5.3 Order Confirmation:
- An email or SMS confirmation will be sent after successful payment.
- You are responsible for checking order details and notifying us immediately of any errors.
6. Shipping & Delivery
- Shipping charges vary based on product weight, delivery location, and courier policies.
- Estimated delivery times are provided, but delays may occur due to external factors.
- Surjo is not liable for delivery delays caused by third-party logistics providers.
7. Return, Replacement & Refund Policy
7.1 Return Eligibility:
- Returns are accepted only for:
- Damaged items received
- Incorrect products shipped
- Requests must be made within 3 days of delivery with valid proof (e.g., photos/videos).
7.2 Process:
- Contact customer support at Help@surjo.com or call 01747470878.
- Items must be unused and returned in original packaging.
- Returns are subject to inspection before approval.
7.3 Refunds:
- Refunds (if applicable) are issued via the original payment method.
- Membership fees are non-refundable.
8. Intellectual Property
All content on this website—including text, images, graphics, product data, and branding—is the exclusive property of Surjo or its partners and is protected by copyright and trademark laws.
- You may not copy, reproduce, distribute, or exploit any material without written permission.
- Unauthorized use of content will lead to legal action.
9. User Conduct
By using this website, you agree that you will not:
- Violate any laws or regulations
- Attempt to gain unauthorized access to the platform
- Misuse data, attempt fraud, or misrepresent information
- Harm or disrupt the services, systems, or other users
We reserve the right to suspend or terminate accounts engaging in suspicious, harmful, or illegal activity.
10. Limitation of Liability
Surjo shall not be liable for:
- Any indirect, incidental, or consequential damages
- Delays or interruptions in service due to technical issues
- Errors in product descriptions, prices, or stock updates
- Losses resulting from the misuse of your account
Our maximum liability to you in any case shall not exceed the amount paid by you to us in the last 30 days.
11. Indemnification
You agree to indemnify and hold Surjo, its employees, partners, and affiliates harmless from any claim, loss, liability, or demand, including reasonable attorney fees, arising out of your use of the website, your violation of these Terms, or your infringement of any rights of another.
12. Changes to Terms & Conditions
Surjo reserves the right to update or revise these Terms at any time. We will post updates on this page, and your continued use of the platform constitutes your acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.
14. Contact Us
If you have any questions about these Terms & Conditions, please feel free to contact us:
- 📧 Email: Help@surjo.com
- 📞 Mobile: 01747470878
- 📍 Address: House #08, Road #03, Block-E, Banasree, Dhaka, Bangladesh
- 🌐 Website: www.surjo.shop
