Effective Date: [28-09-2025]

At Surjo.Shop, accessible from www.surjo.shop, your privacy is our top priority. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal details such as your name, phone number, email address, billing address, and payment information when you purchase a product.

  • Non-personal data such as IP address, browser type, device information, and browsing behavior for analytics and website improvement.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.

  • Communicate with you via phone, email, or WhatsApp.

  • Provide customer support and respond to your inquiries.

  • Improve our website, services, and product offerings.

  • Ensure secure transactions and prevent fraudulent activities.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

  • Trusted service providers (e.g., payment gateways, delivery partners).

  • Legal authorities, if required by law or to protect our rights.

4. Data Security

We implement strong security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to keep your information secure, no online platform can guarantee 100% security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Enhance user experience.

  • Remember user preferences.

  • Analyze traffic and usage patterns.
    You can choose to disable cookies in your browser settings, but some features of our website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications.

  • Request clarification regarding how your data is used.

To exercise these rights, please contact us at +8801839073246 (Call/WhatsApp) or via our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📍 Office Address: Plot# 195/A, Block# A, Sundhara R/A, Road No. 20, Baridhara, Dhaka-1229, Bangladesh
📞 Phone & WhatsApp: +8801839073246
🌐 Website: www.surjo.shop

⚡ Surjo.Shop – Your Trusted Digital Product Marketplace